Our customer service comprehensive program gives in practical training. Our applicants can engage in customer services directly and feel how tediously it must be handled. Engage in this training for either half day, full day program and raise your ability to convert potentials into retained customers.
Is it for me?
This course is ideal for people who wish to develop their career in marketing. Customer service and customer care serves the core of any business and mastering the ability to satisfy customers can set you a long way in the field of marketing. Delegates who are looking jobs in customer service role can be highly benefitted from this program.
Aim and Objectives:
The aim of this detailed program is to shed light on the core of customers services.
By the end of this one-day workshop, the audience will:
- Be able to speak and handle customers in a professional manner
- Be able to effectively handle customer queries from various means – live chat, telephone and Emails.
- Effective listening and communication
- Value based customer service and customer retention
- Be able to effectively manage customers and get the best out of them.
The training will be supported with practical hands-on experiences, aptitudes and hand out materials for references.