Customer is the key to every successful business. But they are not as easy as to handle. But difficult customers cannot be simply ignored as well. Our complaint handling technique provide learning about the right approach to handling customers in difficult situations. It is a comprehensive half-day to one-day training course.
Is it for me?
This course is ideal for people who are in sales and customer services roles. Delegates who are looking jobs in customer service role can be highly benefitted from this program. Participants who are exposed to getting paid through cold selling, target selling can greatly enhance their chances of getting incentives by undergoing this program.
Aim and Objectives:
The aim of this detailed program is to shed light on the core of customers services.
By the end of this one-day workshop, the audience will:
- Be able handle customers in an extremely confident manner
- Be able to effectively develop customer interactions and promote customer satisfaction
- Effective listening and communication
- Value based customer service and customer retention
- Develop an emotional balance, patience and effective listening whilst dealing with customers
The training will be supported with practical hands-on experiences, aptitudes and hand out materials for references.